Frequently Asked Questions
Which areas in West Sussex and Hampshire do you deliver to?
We cover a 15 km delivery distance from our workshop in Westergate, Chichester.
Enter your delivery postcode at checkout or call us to check before placing an order. Frequent deliveries are made to Chichester, Bognor Regis, Arundel & Havant.
Gift Shop Items
We have a selection of items within out gift shop that are available for UK Shipping.
Do you charge for delivery services?
We offer free local delivery (up to £15km) when you spend £45.00 with us otherwise we charge £4.50 for delivery.
Which payment methods do you accept?
We use Wix.com payment services which provide our online payment platform.
We accept all major credit / debit cards and you can also log in with Paypal or use Apple Pay. If you would like to pay by cash, please contact us to arrange collection of your order and we will provide you with a email receipt.
Do you have a gift shop I can visit?
We regularly do pop up shops so that we can interact with our customers. Follow us on social media for updates to find out about our pop up calendar.
Can I request something that isn't shown on your website?
We will always try our hardest to cater to our customers requests. If there is a particular style of arrangement or choice of flower that you would like to order then please contact us within plenty of notice and we will try to accommodate your request.
Can I cancel my order?
When a request for a refund / cancellation is made on the same day that the order has been placed, The Floral Archer will honour a 100% refund of that order.
Orders that have been made in advance require a minimum of 24 hours notice for a refund / cancellation to be given. We will offer you alternatives such as delivery to an alternative address, collection of goods from our workshop or a donation to be made to a local charity or hospice of our choice.
This is due to how we pre order the flowers from our supplier for each specified delivery date.
We will happily honour a full refund on any orders that were made in advance when we receive 24 hours notice in writing or via telephone.